PAYMENTS Terms and Conditions

Refunds: All requests for refunds must be made in writing through Istanbul Incimong Tours within seven days after completing travel. Once travel begins, any changes made by the traveler are the responsibility of the traveler and must be paid for on the spot. Once travel has begun, no refunds can be made for unused portions of any tour or service.

Revisions fees: The following handling fees will be charged for any alteration or revision made to a booking. Changes that affect inventory such as air or hotel spaces may result in cancellation at the discretion of Istanbul Incoming Tours. Ticket change fees and cancellation fees can result and are the responsibility of the traveler.

Individual Arrangements Tours & Cruises
Greater than 45 days prior to travel $ 25 per person plus any supplier cancellation fees $ 50 per person plus any supplier cancellation fees
Within 45 -7 days prior to travel $ 25 per transaction plus any supplier cancellation fees $ 100 per person plus any supplier cancellation fees
Less than 6 days prior to travel $ 25 per transaction line plus 10% of booked services and any supplier cancellation fees $ 100 per person plus 10% of tour costs and any supplier cancellations fees

Responsibility: is responsible for making arrangements for the tour services offered in the attached programs to include transportation, sightseeing and hotel accommodations. The carriers, hotels and other suppliers providing tour services are independent contractors and are not agents, employees, servants, or joint venturers of Istanbul Incoming Tours or its affiliates. Airline alternative equipment and routings are subject to change by the Airline and will not result in any refunds. Flight delays and other transportation changes are unfortunate, but are an inherent risk of travel and are therefore outside the control and responsibility of Istanbul Incoming Tours. All certificates and other travel documents for travel services issued by Istanbul Incoming Tours are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. If the services included in the tour cannot be supplied or if there are changes in an Itinerary for reasons beyond the control of Istanbul Incoming Tours, the company will arrange for provision of comparable services.

Istanbul Incoming Tours reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the Itinerary or services whenever the company deems it necessary to the comfort, convenience or safety of the tour participants, and to cancel a tour at any time. If Istanbul Incoming Tours cancels a tour, the company has no responsibility beyond the refund of moneies paid to the company by the traveler. The tour participant agrees that neither Istanbul Incoming Tours nor its affiliates shall be liable for any damage or loss including personal injury, death, property loss, delay, change in air services, sickness, strike, terrorism, bankruptcy, war, quarantine, weather, upset, disappointment, inconvenience, or expense occasioned by any act or omission of any supplier or person providing tour services. Also, Istanbul Incoming Tours is not responsible for failure of clients to follow instructions given in travel documents including, but not limited to, check-in and check-out times and baggage handling, and failure to obtain required documentation such as passports, visas and health certificates where required. In the above cases, travelers will not be entitled to any refund. Only Istanbul Incoming Tours representatives, who posses written authority to do so, may vary, add or waive any term or condition in this contract, to include terms or conditions set forth in the preceding provisions.

Any legal proceedings both on behalf of or against Istanbul Incoming Tours must be instituted only in Turkey, and such claim will be decided using the laws of the Republic of Turkey Any legal proceeding against the company must commence no later than one year after the travel services have been completed.

Airline Clause: Concerned airlines and their agents and affiliates are not to be held responsible for any act, occurrence, or events during the time passengers are not on board their aircraft. The passenger ticket constitutes the sole contract between the airlines and purchaser of these tickets and/or passengers. The Passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline , the transportation company & passenger or purchaser of tour. The Tour operators assume no responsibility in this connection.

Passport / Visa: Travelers will need a current passport valid until return home. Please contact your destination country's nearest consulate for updated details on visa requirements. Costs of visas and border crossing fees are the responsibility of the traveler.

Cancellations: A US$ 100 fee per person will be charged for all cancellations. additionally the following scale of charges will apply when notice occurs within 45 days of service start.

Cancellations No. of days before services. Charges as a percentage of total service price

45 - 28 days: 25 %
27 - 14 days: 45 %
13 - 3 days: 75 %
Later cancellations and No Shows: 100 %





Why do we

Istanbul Incoming Tours understands that individual travelers like to create their own itineraries, choose their own schedules, and decide on their hotels in Istanbul, Ephesus, Cappadocia, Troy, Bursa, Gallipoli, Pamukkale ( Cotton Valley ). With Istanbul Incoming Tours, nothing is impossible. Choose from over 650 flexible itineraries covering every corner of Turkey from Istanbul, Cappadocia, Kusadasi, Pamukkale, Antalya, Bodrum, Kemer, Marmaris, Ankara, Izmir, to Nemrut mountain (Eastern Turkey). Combine them to create an itinerary to suit you & your family. So whether you are in Turkey for a layover, mini-vacation, extended holiday, or pre/post of an incentive programme or event held in Turkey that you are participating.

Istanbul Incoming Tours is one of the major A-class independent agency and the member of Association of Turkish Travel Agencies. (The daily excursions, individual and flexiable vacations, hotel bookings, Anzac Tours, Students Tours, Blue Cruise, Tour series, Holiday Packages, Rent A Car,bus and flight tickets to all destinations in Turkey) are provided so as to meet the needs and demands of our guests. We tap into our resources in the field to provide travel experiences that are authentic, engaging and meaningful. Come and feed your Istanbul Incoming Tours with us.